Profile for Lausanne, Switzerland

Connection Type=Cable Modem
ISP Name=Urbanet
ISP WebSite=http://www.Urbanet.ch
Modem Brand=Terayon/Terapro
Modem Speed=300 - 600Kbps

Other Choices=No
Other ISP offering Services=None
Other ISP Web Site=N/A

Install Costs=$200
MonthlyCharge=$50-$60
Own or Rent Modem=Rent
Service Without Renting=No
Montly Charge Renting=?
Montly Charge NOT Renting=?
Static or Dynamic IP=Static
Can You Get Static IP=Yes
Can You Get Multiple IPs=Yes
Cost Per Month Additonal IP=$20
Server Hosting Allowed=No
Does ISP Offer DNS Hosting=No
Does ISP Offer Business Services=Yes

Install Requirements=Outrageously expensive Business plan, basically they give you support, whilst home users are considered beta-testers who have the right to shut up and stop whining. (and who don't get any answers or info on downtimes...) SpecialLimitations=1 gig a month max download, $.60/meg therafter, 200 megs upload, $.60/meg therafter Special services : We refuse to answer your phonecalls

Special Limitations:
Netbios is blocked, Not sure what other ports are blocked.

Comments:
Although the communication between headquarters and users has somehow improved, there have been threats to sue from user groups. frequent downtimes, takes 2 weeks to have an answer to a tech mail, support does not call back home users, speed limited to 485kbytes download / 240 upload, although the modems they now use are theoretically significantly faster...(14MB both ways) advertised as being a media rich-friendly service, the homepage says it all on media-friendlyness. The rethoric to users who complain is "If you aren't happy, go back to paying a phone bill) (Switzerland is, as most European countries, a local-phone charge place) Only provider to offer xDSL in the area. Very possible unlawful deal with the city of Lausanne.