Profile for Vienna, Austria

Connection Type=Cable Modem
ISP Name=Telkabel Wien GmbH
ISP WebSite=http://www.teleweb.at
Modem Brand=LanCity Personal LCPET-2
Modem Speed=0- 300 Kbps

Other Choices=No
Other ISP offering Services=None
Other ISP Web Site=N/A

Install Costs=$150-200
MonthlyCharge=$50
Own or Rent Modem=Rent
Service Without Renting=Not Sure
Montly Charge Renting=?
Montly Charge NOT Renting=?
Static or Dynamic IP=Static
Can You Get Static IP=Yes
Can You Get Multiple IPs=No
Cost Per Month Additonal IP=?
Server Hosting Allowed=Not sure
Does ISP Offer DNS Hosting=Yes
Does ISP Offer Business Services=Yes

Install Requirements=You need DHCP for the firsat time, becouse there is almost *no* way to find out your IP - finding a operator there who knows it is VERY HARD. That software is provided with modem (for Windows / Mac)

Special Limitations:
One of ports needed by NFS is blocked. No bandwith limit - except "Fair Usage" - NetBios ports are Blocked

Comments:
The cable & modem part installation is mostly OK (done by contractors, that's why). I have Linux so I fixed my box myself. As an ISP they are bad. Modems lose "synchronization" approx once a day, routes to rest of Internet are bad (sometimes my route to neighbouring Germany goes over US), DNS machines crash, They use MS server which often crash over weekend - no restart till monday... pretty bad ISP. Service support is Windows/Mac only and bad. Usuall advice: "Check your wires, turn off/on the modem and restart your machine)

Billing problems are even worse - they hold firmly 1.st place on "Vienna's Consument Protection" black list. If you're a student, you can use your university routes to Internet - but it is unclear how do they re-route you (They keep telling about proxys all the time.)